Remove Cloud AV 2012

What is Cloud AV 2012?

Cloud AV 2012 is a fraudulent security software program coming from the family of Win32/FakeScanti. It imitates a legitimate tool that will identify and fix threats in your system. It has managed to spread to your system with the help of Trojans or as you visit corrupted web sites, viewed corrupted online videos, downloaded malware software application and just by surfing the internet. Cloud AV 2012 will appear like a professional looking security pop up that presents notifications that it has identified an infection, has stopped a potential attack and is asking you to subscribe to be able to fix corrupted PC problems immediately.

Some Cloud AV 2012 screenshots:
Cloud AV 2012

These Cloud AV 2012 warnings are all bogus and all it wants is for users to sign up for and buy the complete version of the fake software application so hackers and criminals can get your private and financial details like credit card numbers and bank account numbers.

Some of the Cloud AV 2012 fake security alerts and warnings that users may get:
Warning: Infection is Detected Windows has found spyware infection on your computer! Click here to update your Windows antivirus software
Warning: Spyware Detected Windows has found spy programs running on your computer! Click here to update your Windows antivirus software
Windows Security Center Serious security vulnerabilities were detected on this computer. Your privacy and personal data may be unsafe. Do you want to protect your PC?

Cloud AV 2012 may shield and disguise its very own files as it uses its own rootkit to do so. If you do not eliminate it as soon as possible, it can disable important applications and services like Task Manager and Registry Editor so you can not run ways to get rid of it easily. To stop bogus alarms, you want to fake sign up for Cloud AV 2012 with a bogus registration code then run trusted anti malware software to entirely eliminate this fraudulent software program.

Associated Cloud AV 2012 System Entries and files

Cloud AV 2012 Processes

Cloud AV 2012 Files

Cloud AV 2012 Registry Entries


How to Stop Cloud AV 2012 Fake Alerts

To register Cloud AV 2012 and stop its fake warnings, use the following fake license key.

Cloud AV 2012 registration code: 9992665263

NOTE: this code will NOT remove Cloud AV 2012 from your computer, it will JUST stop the annoying alerts and messages.


Cloud AV 2012 Removal Instructions

Step 1: Reboot in Safe Mode with Networking

To restart your computer in Safe Mode with networking:

  1. Restart your computer.

  2. When you see the computer manufacturer's logo, press and hold the F8 key.

  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking, and then press Enter.
    Safe Mode with Networking Screen

  4. Log on to your computer with a user account that has administrator rights.


Step 2: Disable Cloud AV 2012 Proxy Server

Cloud AV 2012 may add a proxy to its package. Its goal is to get the information through the Web connection (password etc).
It also helps to block the connection to certain sites (eg malware removal help sites) or to block the download of trustworthy antispyware and antivirus programs.

The following steps reset the Internet Explorer proxy settings in the Windows registry so that you can access the Internet again:

  1. Click Start, and then click Run. (Keyboard Shortcut: Windows logo + R)

  2. Copy and paste or type the following text in the Open box in the Run dialog box:

    Run dialog box

  3. Click OK.

  4. click Start, and then click Run.

  5. Copy and paste or type the following text in the Open box in the Run dialog box:

  6. Click OK.

Now that you have disabled Cloud AV 2012 proxy server, you will be able to browse the web again with Internet Explorer.

  1. Click Start, and then click Run. (Keyboard Shortcut: Windows logo + R)

  2. Type in iexplore.exe.
    Run iexplore.exe


Step 3: Remove the Cloud AV 2012 rootkit

Cloud AV 2012 may be bundled with the TDSS rootkit. A rootkit is a program that hides the presence of malware in the system.
Kaspersky offers a free utility, TDSSKiller, that removes malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon).

So to find out if your system is infected with any rootkits that make Cloud AV 2012 hidden and very difficult to remove, follow the steps below:

  1. Download Kaspersky TDSSKiller to your desktop from the following link:
    Kaspersky TDSSKiller Download link

  2. Cloud AV 2012 may block all executable files, so when you launch the TDSSKiller file, it will execute itself.
    So Rename tdsskiller.exe to tdsskiller.com or winlogon.exe or iexplore.exe
    Rename tdsskiller.exe

  3. After you run TDSSKiller (or the renamed version), in the welcome screen click on Start Scan.
    Kaspersky TDSSKiller Start Scan

  4. TDSSKiller will now scan your computer.
    Kaspersky TDSSKiller Scan Progress

  5. If any infection was found, TDSSKiller will display a screen results like the following one:
    Kaspersky TDSSKiller Scan Results
    Then click on the Continue button and TDSSKiller will clean the infections.

  6. A reboot might require after disinfection. In this case, click on Reboot Computer
    Kaspersky TDSSKiller Reboot Computer

  7. After the reboot, start your computer again in Safe Mode with Networking and then disable any Cloud AV 2012 Proxy Server (See Step 1&2).


Step 4: Stop Cloud AV 2012 processes

In order to stop Cloud AV 2012 from interfering with our removal procedure, we need to end and kill its processes. For this, we will use a FREE powerful utility called RogueKiller.

RogueKiller (by Tigzy) is a tool written in C++, which scans the running processes, and kills those which are malicious. This tool was developed based on speed execution, which will clean the running processes before being killed.

To terminate Cloud AV 2012 process:

  1. Always in Safe Mode Download RogueKiller to your desktop from the following link:

    RogueKiller Download link
    RogueKiller Setup Icon
    RogueKiller is a portable application, so you don't need to install anything.

  2. Cloud AV 2012 may block all executable files, so when you launch the RogueKiller file, it will execute itself. So Rename RogueKiller.exe to RogueKiller.com or winlogon.exe or iexplore.exe

  3. At this point a "pre-scan" will complete and stop any malicious process. Also a list of options will appear along the right-hand side.
    RogueKiller Pre-Scan


Step 5: Remove Cloud AV 2012 registry keys

To remove Cloud AV 2012 malicious registry entries, we will need RogueKiller again.
RogueKiller also checks for rogue Registry entries, rogue drivers, and Master Boot Record (MBR) issues, so rootkits will be cut.
RogueKiller can also fix and restore a Host file, delete any Proxy entries, repair shortcut problems and unhide files.

CAUTION: This tool is not for beginners. In this step we will ONLY use the Registry tab.

To Delete Cloud AV 2012 Registry entries:

  1. Always in Safe Mode run a scan, open RogueKiller and click on Scan.
    RogueKiller Scan Progress

  2. After a while, you should see a screen with scan results like the following one:
    RogueKiller Scan Results

  3. Click on the Registy tab, then click on the Delete button.
    RogueKiller Delete Registry Entries


Don't Reboot you computer yet, please stay in Safe Mode.


Step 6: Remove Cloud AV 2012 files

Malwarebytes Anti-Malware is simply the best known FREE malware removal tools online.

To remove Cloud AV 2012 files:

  1. Download Malwarebytes to your desktop from the following link:
    Malwarebytes Anti-Malware Download link
    MBAM Setup Icon

  2. Just Follow the easy setup process. Do not make any changes to the default settings
    When the setup is finished, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked.
    You can check or uncheck the Enable free trial of Malwarebytes Anti-Malware PRO as the malware removal is FREE.
    Then click on the Finish button. If Malwarebytes prompts you to reboot, please do not do so.
    Malwarebytes Anti-Malware Setup Wizard

  3. When Malwarebytes is launched, it will ask you to update the databse. Just click OK.
    Malwarebytes Anti-Malware Updating

  4. On the Scanner tab,select Quick scan and then click on the Scan.
    Malwarebytes Anti-Malware Quick Scan Screen

  5. When the scan is finished a message box will appear, click OK to continue.
    Then the screen results will show the various malware infections including Cloud AV 2012 that Malwarebytes has found on your computer.
    the image below is just an example, your results will be different.
    Click on the Remove Selected button.
    Malwarebytes Anti-Malware Quick Scan Results Screen

  6. After Malwarebytes has finished the removal of Cloud AV 2012, you will get a message stating that you need to reboot your computer.
    Just Do so, and restart your computer in Normal Mode.
    Malwarebytes Anti-Malware Quick Reboot Message


Step 7: Restore Windows HOSTS file

Cloud AV 2012 also changes your Windows HOSTS file.

To restore it:

  1. In Normal Mode run a RogueKiller scan.

  2. When the scan is complete, go to the Hosts tab, and click on the Fix Host button on the right.
    RogueKiller Fix Host


Step 8: Check for any Cloud AV 2012 left over

To make sure that your computer is now completely free of Cloud AV 2012, redo a Malwarebytes scan in Normal Mode.
After your are finished, Reboot your PC as asked by Malwarebytes anti-malware.


About

Sarah MelbenchI am Sarah Melbench and I am an Anti-Malware Enthusiast! I created this website to spread the word about the lastest malware infections. I write guides and tutorials about malware removal as well as reviews of anti-malware programs.Follow me on G+

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Posted in Manual Malware Removal

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