Remove Cloud Protection

What is Cloud Protection?

Cloud Protection is another rogue antivirus application that acts as legitimate anti-virus software program. It belongs to the Win32/FakeScanti family. This bogus software program infects your system when you visit corrupted web sites, open spam e-mails and download bogus softwares. When Cloud Protection enters your PC it quickly infects your files and will present bogus warnings and pop ups that remind you that your PC is in danger of a threat.

Some Cloud Protection screenshots:
Cloud Protection

Various bogus alarms may look like Windows Security Alerts, warnings of identified infection and notifications of quarantined keyloggers and viruses. Cloud Protection will also tell you that your system is under threat of dangerous applications and you could possibly lose private files, bank account access, passwords and log ins. Cloud Protection will try its best to lure you to perform a complete system scan, sign up for or "protect" your PC but all you are doing is paying for a bogus product that will never identify threats and eliminate any threats at all. You must get rid of Cloud Protection as soon as possible with fake signing up for the product then by using a trusted anti malware tool.

Some of the Cloud Protection fake security alerts and warnings that users may get:
Warning: Infection is Detected Windows has found spyware infection on your computer! Click here to update your Windows antivirus software
Warning: Spyware Detected Windows has found spy programs running on your computer! Click here to update your Windows antivirus software
Windows Security Center Serious security vulnerabilities were detected on this computer. Your privacy and personal data may be unsafe. Do you want to protect your PC?

Cloud Protection may come packed with rootkits. TDSS and ZeroAccess rootkits will prevent you from running security software program and will shield and disguise this malwares' files and data. Making it even difficult to remove.

Associated Cloud Protection System Entries and files

Cloud Protection Processes

Cloud Protection Files

Cloud Protection Registry Entries


How to Stop Cloud Protection Fake Alerts

To register Cloud Protection and stop its fake warnings, use the following fake license key.

Cloud Protection registration code: 9992665263

NOTE: this code will NOT remove Cloud Protection from your computer, it will JUST stop the annoying alerts and messages.


Cloud Protection Removal Instructions

Step 1: Reboot in Safe Mode with Networking

To restart your computer in Safe Mode with networking:

  1. Restart your computer.

  2. When you see the computer manufacturer's logo, press and hold the F8 key.

  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking, and then press Enter.
    Safe Mode with Networking Screen

  4. Log on to your computer with a user account that has administrator rights.


Step 2: Disable Cloud Protection Proxy Server

Cloud Protection may add a proxy to its package. Its goal is to get the information through the Web connection (password etc).
It also helps to block the connection to certain sites (eg malware removal help sites) or to block the download of trustworthy antispyware and antivirus programs.

The following steps reset the Internet Explorer proxy settings in the Windows registry so that you can access the Internet again:

  1. Click Start, and then click Run. (Keyboard Shortcut: Windows logo + R)

  2. Copy and paste or type the following text in the Open box in the Run dialog box:

    Run dialog box

  3. Click OK.

  4. click Start, and then click Run.

  5. Copy and paste or type the following text in the Open box in the Run dialog box:

  6. Click OK.

Now that you have disabled Cloud Protection proxy server, you will be able to browse the web again with Internet Explorer.

  1. Click Start, and then click Run. (Keyboard Shortcut: Windows logo + R)

  2. Type in iexplore.exe.
    Run iexplore.exe


Step 3: Remove the Cloud Protection rootkit

Cloud Protection may be bundled with the TDSS rootkit. A rootkit is a program that hides the presence of malware in the system.
Kaspersky offers a free utility, TDSSKiller, that removes malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon).

So to find out if your system is infected with any rootkits that make Cloud Protection hidden and very difficult to remove, follow the steps below:

  1. Download Kaspersky TDSSKiller to your desktop from the following link:
    Kaspersky TDSSKiller Download link

  2. Cloud Protection may block all executable files, so when you launch the TDSSKiller file, it will execute itself.
    So Rename tdsskiller.exe to tdsskiller.com or winlogon.exe or iexplore.exe
    Rename tdsskiller.exe

  3. After you run TDSSKiller (or the renamed version), in the welcome screen click on Start Scan.
    Kaspersky TDSSKiller Start Scan

  4. TDSSKiller will now scan your computer.
    Kaspersky TDSSKiller Scan Progress

  5. If any infection was found, TDSSKiller will display a screen results like the following one:
    Kaspersky TDSSKiller Scan Results
    Then click on the Continue button and TDSSKiller will clean the infections.

  6. A reboot might require after disinfection. In this case, click on Reboot Computer
    Kaspersky TDSSKiller Reboot Computer

  7. After the reboot, start your computer again in Safe Mode with Networking and then disable any Cloud Protection Proxy Server (See Step 1&2).


Step 4: Stop Cloud Protection processes

In order to stop Cloud Protection from interfering with our removal procedure, we need to end and kill its processes. For this, we will use a FREE powerful utility called RogueKiller.

RogueKiller (by Tigzy) is a tool written in C++, which scans the running processes, and kills those which are malicious. This tool was developed based on speed execution, which will clean the running processes before being killed.

To terminate Cloud Protection process:

  1. Always in Safe Mode Download RogueKiller to your desktop from the following link:

    RogueKiller Download link
    RogueKiller Setup Icon
    RogueKiller is a portable application, so you don't need to install anything.

  2. Cloud Protection may block all executable files, so when you launch the RogueKiller file, it will execute itself. So Rename RogueKiller.exe to RogueKiller.com or winlogon.exe or iexplore.exe

  3. At this point a "pre-scan" will complete and stop any malicious process. Also a list of options will appear along the right-hand side.
    RogueKiller Pre-Scan


Step 5: Remove Cloud Protection registry keys

To remove Cloud Protection malicious registry entries, we will need RogueKiller again.
RogueKiller also checks for rogue Registry entries, rogue drivers, and Master Boot Record (MBR) issues, so rootkits will be cut.
RogueKiller can also fix and restore a Host file, delete any Proxy entries, repair shortcut problems and unhide files.

CAUTION: This tool is not for beginners. In this step we will ONLY use the Registry tab.

To Delete Cloud Protection Registry entries:

  1. Always in Safe Mode run a scan, open RogueKiller and click on Scan.
    RogueKiller Scan Progress

  2. After a while, you should see a screen with scan results like the following one:
    RogueKiller Scan Results

  3. Click on the Registy tab, then click on the Delete button.
    RogueKiller Delete Registry Entries


Don't Reboot you computer yet, please stay in Safe Mode.


Step 6: Remove Cloud Protection files

Malwarebytes Anti-Malware is simply the best known FREE malware removal tools online.

To remove Cloud Protection files:

  1. Download Malwarebytes to your desktop from the following link:
    Malwarebytes Anti-Malware Download link
    MBAM Setup Icon

  2. Just Follow the easy setup process. Do not make any changes to the default settings
    When the setup is finished, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked.
    You can check or uncheck the Enable free trial of Malwarebytes Anti-Malware PRO as the malware removal is FREE.
    Then click on the Finish button. If Malwarebytes prompts you to reboot, please do not do so.
    Malwarebytes Anti-Malware Setup Wizard

  3. When Malwarebytes is launched, it will ask you to update the databse. Just click OK.
    Malwarebytes Anti-Malware Updating

  4. On the Scanner tab,select Quick scan and then click on the Scan.
    Malwarebytes Anti-Malware Quick Scan Screen

  5. When the scan is finished a message box will appear, click OK to continue.
    Then the screen results will show the various malware infections including Cloud Protection that Malwarebytes has found on your computer.
    the image below is just an example, your results will be different.
    Click on the Remove Selected button.
    Malwarebytes Anti-Malware Quick Scan Results Screen

  6. After Malwarebytes has finished the removal of Cloud Protection, you will get a message stating that you need to reboot your computer.
    Just Do so, and restart your computer in Normal Mode.
    Malwarebytes Anti-Malware Quick Reboot Message


Step 7: Restore Windows HOSTS file

Cloud Protection also changes your Windows HOSTS file.

To restore it:

  1. In Normal Mode run a RogueKiller scan.

  2. When the scan is complete, go to the Hosts tab, and click on the Fix Host button on the right.
    RogueKiller Fix Host


Step 8: Check for any Cloud Protection left over

To make sure that your computer is now completely free of Cloud Protection, redo a Malwarebytes scan in Normal Mode.
After your are finished, Reboot your PC as asked by Malwarebytes anti-malware.


About

Sarah MelbenchI am Sarah Melbench and I am an Anti-Malware Enthusiast! I created this website to spread the word about the lastest malware infections. I write guides and tutorials about malware removal as well as reviews of anti-malware programs.Follow me on G+

Tagged with: ,
Posted in Manual Malware Removal

Leave a Reply

Your email address will not be published. Required fields are marked *

*